Our faq

Why does the appliance fire the top and bottom burners randomly?

The firing order might appear to be random but it isn’t.  The …

Where is the condensate trap located on the TTW/TTB?

The trap is located under the appliance frame near the centre. The …

Which side of the heat exchanger should the pump be fitted?

The pump has been sized to overcome the resistance of the heat …

Where should I connect my Primary pump on my TTW/TTB?

There is a dedicated connection point in the appliance for this pump. …

How much space do I need to allow around my TTW/TTB?

The most important clearance is to have at least 500mm to the …