Privacy Policy

Lochinvar Limited, its parent A. O. Smith Corporation and its subsidiaries and affiliates (collectively, “Lochinvar”) respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals through certain of our products and services, websites and mobile apps, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it, and how individuals can contact us about our privacy practices and to exercise their rights

You have the right to request that we delete any of your personal information that we have collected or maintained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to complete the transaction for which we collected the personal information, provide a good or service that you requested, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you, in addition to other legally permission reasons to deny such request as provided in the CCPA.
Exercising Access, Data Portability, and Deletion Rights To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request by emailing

How to Contact Us
To update your preferences, update or correct your information, submit a request, ask us questions about this Privacy Policy, or exercise other applicable privacy rights, please contact us by email at or write to us at:

General Counsel
A. O. Smith Corporation
11270 West Park Place
Milwaukee, WI 53224
The entities responsible for the processing of your personal information in the EEA are:

  • A.O. Smith Holdings I B.V.
  • A.O. Smith Holdings II B.V.
  • A.O. Smith Holdings III B.V.
  • A.O. Smith International Holdings B.V.
  • A.O. Smith Products v.o.f.
  • A.O. Smith Water Products Company B.V.
  • A. O. Smith L’eau chaude, S.a.r.l.
  • Lochinvar Limited
  • Waterboss Europe, S.a.r.l.

Residents of the EEA may contact us at: or at the address noted above.
In addition to the email and address above, you may also call A.O. Smith China’s 24-hour service
hotline: 4008288988, or write to us at:
A.O. Smith (China) Water Heater Co., Ltd.
No. 336, Yaoxin Avenue, Nanjing Economic and Technological Development Zone, PRC
P.C. 210038