Our faq

How do I put the appliance into service mode?

To the right of the display window there is a small hole …

Is there a flow switch fitted to the EKW v2?

There is no flow switch fitted to the appliance at manufacture. It …

I do not get an output to the pump terminals on my EKW116 -EKW236.

The pump terminals on these models are provided as a set of …

Can I connect my pumps directly to my EKW46 – EKW86?

The EKW46, EKW61 & EKW86 provide contacts to connect pumps but these …

Is there a Non-Return Valve in the flue outlet of the EKW v2?

There is no Non-Return Valve in the flue.  If the appliance is …

The display of my appliance is green and not blue. It is still working but why has the colour changed?

The green backlight usually indicates that the service notification has triggered. This …

I am controlling the EcoKnight from a 0–10v signal. I have set the BMS parameters but the display is telling me I have a sensor missing. What does this mean?

When using 0-10v, the EcoKnight will be looking for a 10K NTC …

How do I reset the service notification?

Follow the procedure below: To reset the service notification on the version …

How do I put the appliance into service mode?

To the right of the display window there is a small hole …

Is there a flow switch fitted to the EKW v2 or Herald Boiler?

There is no flow switch fitted to the appliance at manufacture.  It …