Lochinvar products have been providing energy efficient hot water and heating solutions for many commercial and industrial applications in the UK since 1976. In recent years our product offering has been expanded to include a range of integrated renewable solutions such as solar and heat pump technology based products.
Our products are known for their reliability, efficiency and cost effectiveness. Although our sales concentrates in the UK and Ireland we work closely with our European Headquarters in the Netherlands and US-based parent company.
We are looking for a great communicator with a passion for customer care to join the team at our Banbury HQ!
Overall responsibility:
To provide consistently high levels of service and support for both internal and external customers.
Key tasks include:
- Responding to Customer email and telephone enquiries relating to spare parts
- Provide exceptional customer support by addressing inquiries related to order status such as logistics arrangements and returns
- Assist Customers with Spare parts identification
- Provide feedback on Spare parts Sales history, trends etc.
- Continuously maintain the CRM database, including Accounts and Contacts
- Process Sales orders received from Customers for Products, Ancillary items and Spare parts expediently
- Maintain and update departmental folders on Plant Lochinvar
- Arranging delivery and carrier arrangements for sales orders and coordinate with the warehouse team whenever necessary
Skill and Competence Requirements:
- Very good communication skills – both verbal and written
- An excellent attitude towards providing consistently high levels of Customer Service
- Ability to work with other colleagues to achieve common goals
- Very good IT knowledge including standard Microsoft Office packages and Navision/CRM type software
- A flexible approach to the demands and needs of our Customers and the business in general
- Very good attention to detail
- Knowledge of Lochinvar product ranges or the ability to have a basic understanding
- The ability to manage own time efficiently
Company Expectations
- Abide by and adhere to Company ethics, procedures and policies.
- Communicate appropriately with colleagues.
- Adopt a philosophy of Continuous Improvement.