Business update 24 March, 2020

Our water heaters, boilers and heat pumps are installed in many buildings that support society in general. These include hospitals, care homes, supermarkets, food factories, emergency services and more. We know that many of our customers provide various services for these companies and organisations.

So we are doing our utmost to provide our customers with best possible service and product availability. In terms of our products and spare parts, it is ‘business as usual’ so the delivery times mentioned below in our Update on 17 March are still applicable.

All support teams, including Customer service, Internal sales, Technical support and our Warehouse team continue to be operational, although wherever possible employees are working from home.

Our Area Sales Managers are working from their home offices, and are available to help via telephone and e-mail, or Zoom/Skype calls. All contact details can be found via the button below. We are happy to advise you.

Business update 17 March, 2020

At Lochinvar Ltd, we are taking a number of precautionary measures, including a more stringent cleaning regime at our premises and where possible, staff working from home.

We will continue to follow government guidelines but at the same time, strive to provide our usual high levels of customer service. To date, our normal delivery times are mostly unaffected and are as follows:

  • Water heaters, boilers & ancillaries: Within 2 working days
  • Spare parts: Next day when ordered by 3.00.p.m.

Customer service, Sales and Technical support teams are available and will strive to ensure we maintain the best possible service levels. Contact details are here

Please check this webpage regularly to stay up to date on the latest news and developments.