Vacancy – Customer Service Assistant

Lochinvar products have been providing energy efficient hot water and heating solutions for many Commercial and Industrial applications in the UK since 1976. In recent years our product offering has been expanded to include a range of Integrated Renewable Solutions such as solar and heat pump technology based products.

Our products are known for their reliability, efficiency and cost effectiveness. Although our sales concentrates in the UK and Ireland we work closely with our European Headquarters in the Netherlands and US based parent company.

Overall responsibility:

To provide consistently high levels of service and support for both internal and external customers.

Key tasks include:

• Answer incoming telephone calls promptly and efficiently and direct these to the relevant department/colleague
• Review incoming correspondence by email, fax and letter, and direct to the relevant department/colleague
• Prepare and issue Quotations to Customers via the company’s ERP system
• Continuously maintain the CRM database, including Account and Contact details
• Continuously maintain the Glovia database including Customer and Vendor details
• Assist Customers Service Representatives with Purchasing process and stock control
• Provide support and assistance to other colleagues and departments with clerical/administrative duties

Skill and competence requirements:

• Very good communication skills – both verbal and written
• An excellent attitude towards providing consistently high levels of Customer Service
• Ability to work with other colleagues to achieve common goals
• Very good IT knowledge including standard Microsoft Office packages and ERPCRM type software
• A flexible approach to the demands and needs of our Customers and the business in general
• Very good attention to detail
• The ability to manage own time efficiently