Lochinvar products have been providing energy efficient hot water and heating solutions for many Commercial and Industrial applications in the UK since 1976. In recent years our product offering has been expanded to include a range of Integrated Renewable Solutions such as solar and heat pump technology based products.

Our products are known for their reliability, efficiency and cost effectiveness. Although our sales concentrates in the UK and Ireland we work closely with our European Headquarters in the Netherlands and US based parent company.

Looking to expand your skillset and join a growing business focused on employee development?

Overall responsibility:

To provide consistently excellent levels of customer service by completing after sales administrative requirements for the Technical Support Group (TSG). To assist the Technical Support Administrator in achieving the highest levels of technical and service support for customers and colleagues

Key tasks include:

  • Support service team with service and warranty reports and following through with the associated CRM related activities – raising cases, sending reports and closing cases
  • Administration of supplier returns, monitor credits received and file accordingly in line with IMS processes
  • To adhere to our Integrated Management System policies
  • Assist with general TSG stock control and arrangements for site specific parts
  • Management of individual Service Technician van stock control through item re-classing, re- stocking vans and completing the quarterly van stock take
  • Managing and overseeing warranty process and producing warranty credits where applicable
  • Assist the Service team with a range of administrative duties including raising service work quotations, chasing existing quotations, sending risk assessment & method statements (RAMS), and pre-commissioning forms to customers
  • Continuously maintain the CRM database, including accounts, contacts and service cases
  • Managing outstanding orders in Glovia, contacting customers and closing out of date
  • Manage equipment calibration records
  • Support Technical Support Manager with IMS management including certifications

Skill and Competence Requirements:

  • Good IT knowledge including standard Microsoft Office packages and ERP/CRM type software
  • Good attention to detail
  • Good communication skills – both verbal and written
  • An excellent attitude towards providing consistently high levels of customer service
  • Good organisational skills
  • An excellent awareness of quality issues and adherence to company processes
  • Ability to apply initiative appropriately
  • Strong administrative skills with preferably a technical background or interest in technical products
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